Difference between revisions of "Why Not To Buy Appliances From Corbeil"

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| July 5, 4:15PM || After unpacking the fridge, I realize they brought me a unit with the door that swings in the opposite direction of what I ordered.  The guy offers to switch it over.  In the process, he scratches the door.  Called the store and they said they will get a replacement door.
 
| July 5, 4:15PM || After unpacking the fridge, I realize they brought me a unit with the door that swings in the opposite direction of what I ordered.  The guy offers to switch it over.  In the process, he scratches the door.  Called the store and they said they will get a replacement door.
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| July 5, 5:00PM || I start unpacking the washing machine and I realize the delivery guys didn't remove the shipping bolts from the back of the unit.  The unit is incredibly heavy, and in a tiled trough, so I am unable to move it in a way to easily access the bolts.  I finally have to climb in behind the unit to get the bolts out.
 
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| July 6, 10:00PM || Starting to put food into the fridge, and I noticed that the top shelves move when I put food on them.  Turns out the vertical rail that shelves hook in to is not attached to the back of the fridge.  The screw that holds it in place is in a stripped hole, and all that's holding the shelves up is the plastic air distributor plate at the top of the fridge.
 
| July 6, 10:00PM || Starting to put food into the fridge, and I noticed that the top shelves move when I put food on them.  Turns out the vertical rail that shelves hook in to is not attached to the back of the fridge.  The screw that holds it in place is in a stripped hole, and all that's holding the shelves up is the plastic air distributor plate at the top of the fridge.

Revision as of 12:57, 8 July 2013

May 5 Purchased a fridge, stove, dishwasher, washing machine and dryer from Corbeil Appliances. They were scheduled to be delivered on June 28.
June 18 I received a call saying that all pieces were in, except for the dryer.
June 28, 4:00PM I called the store as no one had shown up by this point. The girl asked, "Didn't anyone call you yesterday? Your delivery window is from 6pm to 9pm."
June 28, 8:00PM I got a call from the store, saying that they weren't going to make it tonight, and they don't deliver over the weekend. Also, I would have to wait until at least Tuesday, as it's a long weekend.
June 28, 8:30PM We got a call from the delivery people saying they would be over the next morning between 8AM and 11AM.
June 29, 10:00AM The delivery guys showed up with just the fridge, stove and dishwasher. They moved the stove and dishwasher in, but couldn't get the fridge through the door, and they were convinced that removing the fridge door wouldn't help. They left it in the garage, promising to bring it through the back door when they came back with the washer and dryer. They couldn't get it there that day, as there was no sod and it had just rained. After they left, I measured the back door, and it's 4" narrower than the front door.
June 29, 11:00AM I call the store, and they say that the washer had gone missing, and they still never received the dryer.
July 3 They finally give up on trying to get my original washer and dryer, and agree to send me an "upgraded" set on Friday.
July 5 3:50PM I receive a call from the delivery guy, asking if my street direction is east or west. When he arrives, I realize it was the same guy who was there the week before.
July 5, 4:00PM The washer and dryer are brought in, but they refuse to bring in the fridge as it's not on their paperwork. A quick call to the store solves it. They remove the door to the fridge and bring it in.
July 5, 4:15PM After unpacking the fridge, I realize they brought me a unit with the door that swings in the opposite direction of what I ordered. The guy offers to switch it over. In the process, he scratches the door. Called the store and they said they will get a replacement door.
July 5, 5:00PM I start unpacking the washing machine and I realize the delivery guys didn't remove the shipping bolts from the back of the unit. The unit is incredibly heavy, and in a tiled trough, so I am unable to move it in a way to easily access the bolts. I finally have to climb in behind the unit to get the bolts out.
July 6, 10:00PM Starting to put food into the fridge, and I noticed that the top shelves move when I put food on them. Turns out the vertical rail that shelves hook in to is not attached to the back of the fridge. The screw that holds it in place is in a stripped hole, and all that's holding the shelves up is the plastic air distributor plate at the top of the fridge.
July 7, 8:00AM I unpack the dishwasher and I realize that both of the side panels have been crushed in. Probably due to stacking too high, or some side impacts.

Damaged dishwasher 1.jpgDamaged dishwasher 2.jpg

To be continued...